Providence Management & Investments Last Updated: July 16, 2026

Providence Management & Investments (“Providence,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at providencenc.com (the “Site”), use our Owner Portal or Tenant Portal, apply for a rental property, or otherwise interact with our services.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Site or services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us, including:

• Contact information: name, mailing address, email address, phone number
• Rental applications: employment history, income information, rental history, references, date of birth, Social Security number, government-issued ID, and consent to background/credit checks
• Owner information: property details, ownership documentation, banking/payment information for rent disbursement, tax identification information
• Portal account information: username, password, and account activity through our Owner Portal and Tenant Portal (hosted via Rent Manager)
• Communications: information you provide when you contact us by phone, email, contact form, or in person
• Maintenance requests: details related to service or repair requests submitted for a rental property

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information through cookies, web beacons, and similar technologies, including:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring/exit pages
• General location information (city/region level)

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Tenant screening and background check providers
• Credit reporting agencies
• Rent Manager (our property management software provider) for portal-related transactions
• Real estate listing syndication partners

2. How We Use Your Information

We use the information we collect to:

• Process rental applications and screen prospective tenants
• Manage owner and tenant accounts through our portals
• Facilitate rent collection, disbursements, and financial reporting to owners
• Respond to inquiries, maintenance requests, and customer service needs
• Market available rental properties and investment opportunities
• Comply with legal, regulatory, and contractual obligations (including North Carolina landlord-tenant law)
• Improve our Site, services, and user experience
• Send administrative communications, such as lease renewal notices or policy updates
• Detect, investigate, and prevent fraudulent transactions or unauthorized activity

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: background check and credit screening companies, payment processors, Rent Manager, IT and website hosting providers, and other vendors who perform services on our behalf
• Property owners: relevant tenant information necessary for managing their property
• Legal and regulatory authorities: when required by law, court order, or government request, or to protect our legal rights
• Business transfers: in connection with a merger, acquisition, or sale of company assets, subject to standard confidentiality protections
• Affiliates and referral partners: such as realtors, with your consent, for referral purposes

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations (such as tenant screening and financial recordkeeping requirements), resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly

To exercise any of these rights, please contact us using the information in Section 10 below.

8. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms (Facebook, LinkedIn, Instagram) and our Owner/Tenant Portal (hosted by Rent Manager). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Providence Management & Investments 915 N. New Hope Road Gastonia, North Carolina 28054 Phone: (704) 853-0025 Website: providencenc.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be indicated by a revised “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

This Privacy Policy is intended as general guidance and does not constitute legal advice. Providence Management & Investments should consult with a licensed attorney to ensure full compliance with applicable federal, North Carolina, and local data privacy laws (including any tenant screening and consumer reporting requirements under the Fair Credit Reporting Act) before publishing.